Can a company change the price of a product after I paid, but before delivery?
I paid for a product (wood pellets) at an agreed-upon price in April, and scheduled the delivery for July. I just got a letter from them saying they’re raising the price of the pellets, or I can get a lower quality pellet for the price I paid. I paid in full already for the higher-quality product…can they do this?
2 Responses
Mama Bear
07 Mar 2010
Norita
07 Mar 2010
No they cant, once paid it’s sort of like a contract, they are supposed to deliver what you paid for, if anything you should have some sort of compensation for the time you’ve already waited for.
They cannot change the agreed price if you paid it in full!!
No, inform them that they can’t do this and if they don’t send the product you paid for in full before they posted a price change, you will report them to consumer affairs at the Attorney General’s office in their home state (online)!
It breaks the fair practice laws and carries stiff fines for those who do this to their customers.
Actually though, I would demand my money back in full first.
That would tell them that they have lost a customer permanently.